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PATIENTS'
CHARTER
COMMENTS, COMPLAINTS AND SUGGESTIONS
We are constantly trying to improve our services. To help us achieve this, we
have a practice-based complaints procedure which is fully approved under the NHS
complaints system. However, it is unable to deal with questions of legal liability
or compensation. We hope you will use it to allow us to look into and, if necessary,
correct any problems you may have identified. Under normal circumstances we will
respond to your complaint within 14 days.
If you have any comments, complaints or suggestions, please speak to or write
to Mrs Lynne Johnson the practice manager.
PATIENT
CONFIDENTIALITY AND DATA PROTECTION
We ask you for personal information
so that you can receive appropriate care and treatment. This information is recorded on computer
and we are registered under the Data Protection Act. The practice will ensure
that patient confidentiality is maintained at all times by all members of the
practice team. However, for the effective functioning of a multi-disciplinary
team it is sometimes necessary that medical information about you is shared between members
of the practice team.
FREEDOM
OF INFORMATION - PUBLICATION SCHEME
The Freedom of Information Act 2000
obliges the practice to produce a Publication Scheme. A Publication Scheme is
a guide to the 'classes' of information the practice intends to routinely make
available.
This scheme is available from reception.
PATIENT RESPONSIBILITIES
Don't waste appointments - ring to cancel as soon as possible.
An appointment is for one person only.
Home visits are only for patients whose medical condition prevents them from attending the surgery.
Look after your own health - take exercise and eat healthily.
Remember there are other ways to get help, including NHS Direct and your local pharmacist.
ZERO TOLERANCE
The practice has a zero tolerance policy. If anyone on the premises behaves in a threatening or aggressive manner towards a member of staff, patient or visitor, they will be asked to leave. We reserve the right to involve the police and remove patients from the practice list with immediate effect.
NHS MEDWAY
The practice is within the NHS Medway area. They are responsible for ensuring you get all the services you need. They can be contacted at:
50 Pembroke Court, Chatham Maritime, Chatham, Kent, ME4 4EL
Telephone: 01634 335020
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